PointeFocus provides Phase I prototype to the Department of Defense, PointeFocus, in conjunction with Scientatific Applications Inc., (SAIC) and 21st Century Systems (21CSI) is providing a Phase I prototype to the DOD's Strategic Command...
PointeFocus is a Strategy Management consulting firm that focuses on customer relationship management (CRM).
Strategy Management: Do you know what your Return on Strategy (ROS) is?
"Strategy Management" is our term for a scientific approach to measuring and managing effective strategy. Without this approach, any strategy is guess work and limits the potential and efficiency of an organization. We know how to measure and manage strategy. We know how to determine your Return On Strategy (ROS) (tm).
Its simple really... organizations that struggle with aligning their processes and technology do not have a clear and focused strategy that tells the organization what they need to do.
Its simple really... you can't buy a focused organization with software and technology.
Its simple really... an organization that jumps from one program-of-the-month to another does not have a strategy that is being employed effectively.
PointeFocus has identified the following problems that organizations face in creating an effective strategy and plan:
- lack of a clear customer-centric strategy
- lack of ability to ensure that the strategy is balanced against other factors
- lack of a method to ensure an accurate understanding of the customer's view of the organization
- lack of appropriate measures based on the strategy
Roadmap
PointeFocus has the roadmap and the methodology to address these issues. Once these issues are addressed, then your organization can address the technology issues. And more importantly, then your organization can begin to align business processes, eliminating ineffective and unnecessary processes, and improved utilization of resources.
Your organization can also increase revenues based on increased focus through: improved inter-related initiatives and improved customer experiences.
And perhaps most important of all, your organization will then have the ability to accurately measure your organization's initiatives and actually predict trends that will affect your customer's experiences.
For larger, complex organizations, PointeFocus is developing the software that will allow you to track your strategy and customer initiatives within marketing, sales and service, providing the ability to accurately measure and analyze customer trends -- based on your strategy.
Measure and Manage
Know where you are, where you want to be, and how to measure the way.
The knowledge to provide incremental improvement as well as innovative thinking.
An enterprise continuously focused on the strategy and processes that will differentiate itself from it's competitors, resulting in loyal, valuable customers.
This is the PointeFocus approach.
The most current articles available from PointeFocus:
The State of Strategy
What the current experts are saying about strategy and how PointeFocus' solution addresses their points.
Where is the Management in CRM? Customer Relationship Management (CRM) as a strategy is failing for most organizations. PointeFocus can show you how to make this strategy work.
